Privacy Policy
Your privacy is important to us.
We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you.
If you have questions or concerns regarding our policy, please contact Nicole Hoskins on 0455 211 311.
Collection of Information
We may require information from you in order to provide the best service possible including collection of payments (online or over the phone). All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Cake It Up includes correspondence made by telephone, Email, mail, directly through our website or online booking service.
Use of Collected Information
Any information and personal details collected from Cake It Up customers is used to provide you with a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
Cake It Up is committed to ensuring the security of information that we hold about you. When you provide sensitive information (such as credit card details) we simply use and pass them on in order to process payments as required. We never keep your Credit Card details on file.
We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form.
If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Cake It Up does not have control over information while in transit over the Internet and therefore, we cannot guarantee its security.
We keep information only for as long as it is required (for example, to meet legal requirements) and any personal information that we no longer require is destroyed.
If you have any questions about security of your sensitive information, you can email us at party@cakeitup.com.au.
Access to Collected Information
If your Personally Identifiable Information changes, or if you no longer desire our service, you may request we correct, update, delete or deactivate it by emailing us at party@cakeitup.com.au. An exception to this may be where records are retained to comply with legal requirements.
Orders
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will also use this information to contact you.
Communications
Cake It Up uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time you wish not to receive such correspondence, you can request to be removed from our mailing list by unsubscribing at any time or by emailing us at party@cakeitup.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Cake It Up may at its discretion use other third parties to provide essential services (such as on our website or for our business process improvement). We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Cake It Up does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your Personally Identifiable Information as and when required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Changes to Privacy Policy
We may change or update our privacy policy from time to time. If so, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.
Cake It Up Refund & Returns Policy
If for any reason you are not completely satisfied with your experience or purchase from us, please call us on 0455 211 311 or email us at party@cakeitup.com.au so that we can resolve any problems.